ITP Care
ITP Care is a dedicated Business Intelligence support package that accommodates many of the typical issues our customers face on a daily basis, spanning both the technology landscape and business issues. This support service has evolved through years of experience in supporting a multitude of customers over a variety of platforms. Today's ITP Care enables our customers to get much more from their Business Intelligence investment and has meant that many companies, including large enterprises, have switched over to ITP for our 'pro-active' support.
ITP Care Business Support Services
As your support service begins, a full assessment will be made of your support requirements. We will also assess monitoring capabilities, and provide comprehensive recommendations to facilitate our ability to pro-actively support your systems. Regular Support reviews give you peace of mind that your organisation's support requirements are being met. System Health Checks offer true insight into the performance and usage of your systems summarised in one report. This report can assist you in making informed decisions about ongoing maintenance and future development of your environment.
Unique Pricing Model
Our unique pricing model ensures you can use our support services without fear. There are no hidden surprises or charges, and all costs are laid out for you on a regular basis to ensure you get full value. We even cover short calls as inclusive in your support agreement.
If you just need a minor enhancement to any aspect of your supported environment we can also assist you there. You can use your support agreement to request quick tasks are completed without the overhead of paperwork. The control and authorisation for this is determined up front as part of your initial support assessment.
