Support Services
Business Intelligence Support Services
IT Performs offer a unique support proposition to our customers, where flexibility and pro-activity are intrinsic to our service.
Our dedicated UK based support team ensures you have access to experienced BI Support Consultants to work with you to resolve your issues.
Online Customer Support System
Our online customer support system offers full-time access to your support issues log and history, and the ability to directly interact with the consultants assigned to your issue. This is in addition to a dedicated phone line and email address specifically for our support customers.
Remote Support
Where available, remote support means our best consultants are on hand to get hands-on with your Business Intelligence system - expediting a quick turnaround time for issues.
Integration
We integrate with your own IT department, support desk or external suppliers to ensure that your Business Intelligence systems are pro-actively monitored, upgraded and managed to offer the best possible service level to your users.
We also keep in touch with development and release efforts, and with key personnel to ensure that our support activities seamlessly merge with your day-to-day activities.
- ITP Care - Business Intelligence Support Services
- SAP BusinessObjects Software Support
- Download the ITP Care Info Sheet
A few of our support customers include
| Landmark Information Group | Leeds Metropolitan University |
| West Bromwich Building Society | Mitchell & Butlers |
| Speedy Hire | Denbighshire Council |
| Bond International | Anglo Beef Processors |
| Crawley Borough Council | CP Foods |
| DePuy | BSI |
| NFU Mutual | USS |
| Lloyds Banking Group | and many more ... |
Customer Comments
"IT Performs is different, because the team is so proactive. We know a number of the consultants personally, and not only are they knowledgeable, but they are always thinking of improvements that can be made. They ensure our software is kept up to date and if we need to call, we can speak to someone we know and trust. The way the company operates is innovative too, and the Timebank initiative really works for us because we can manage our costs and it really helps our forward planning." |
| MIS Supervisor - Universities Superannuation Scheme Ltd |
For more information about IT Performs support services, call 0845 124 9495 or complete our short form below.
