Performance Management Systems & Tools

Performance Management is a term used to mean many things. At IT Performs, Performance Management is the business practice of managing the business to improve performance. This usually involves the management of people to obtain better results. Hence Performance Management is more about people and good leadership than technology.

The role of the technology is to support the manager, to help them influence behaviour and then monitor the impact of any actions or initiatives taken and refine them accordingly. This integration of Performance Management into Business Intelligence (BI) we refer to as 'Closed Loop BI'.

By taking this approach we ensure the technology supports the business and adds value. More than this we expect the technology to demonstrate that the decisions being taken are adding value, hence it is self sustaining. Every investment should have a demonstrable return.

Performance Management activites that IT Performs offers:

• Business Strategy Definition
• Key Performance Indicator (KPI) definition
• Alignment of KPIs to Business Strategy to Operational Measures
• Leadership and management skills for performance and change management
• Best practices in using information to influence behaviour and measure results
• Strategic Planning
• Financial Planning & Budgeting
• Benchmarking - external references
• Balanced Scorecards - Customer and employee surveys
• Scorecards and league tables
• Dashboards, guided analysis, data exploration
• Predictive analytics, data mining
• Business alerting & process workflow integration

IT Performs works closely with other trusted business partners to ensure we continue to deliver best practice and can offer the most relevant and best service possible to ensure our customers get the success they desire from such a critical business area. Such partners include: CIMA, Cranfield School of Performance Management, 2GC Active Management, Harley Young Change Management Specialists, Blue Stone Business Solutions. Refer to our partners section for more information.